Terms of Service
Serena New York: Terms of Service
Last Updated: [October 17, 2025]
1. Overview & Agreement
Welcome to Serena New York. This website (https://www.serenanewyork.com) is operated by Serena New York. Throughout this document, the terms “we,” “us,” and “our” refer to Serena New York.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service” or “Terms”). These Terms apply to all users of the site, including browsers, vendors, customers, merchants, and content contributors.
Please read these Terms of Service carefully before accessing or using our website. By accessing any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms, you may not access the website or use any services.
These Terms include our Privacy Policy, Shipping Policy, and Return & Refund Policy, which are incorporated by reference.
2. Our Shopify Platform
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products to you. You understand that your content (not including credit card information), may be transferred unencrypted and involve transmissions over various networks. Credit card information is always encrypted during transfer over networks.
3. Online Store Terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence.
You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms, viruses, or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
4. Product, Pricing & Information Accuracy
We make every effort to display product images, descriptions, and pricing as accurately as possible. However, we do not warrant that all content is error-free, complete, or current. We reserve the right to:
- Correct any errors, inaccuracies, or omissions.
- Change or update information (including pricing) at any time without prior notice.
All prices are listed in USD (U.S. Dollars). Prices and product availability are subject to change. Certain products may be available in limited quantities and are subject to our Return & Refund Policy.
5. Shipping Policy
We currently ship only within the United States. For complete details on order processing, delivery estimates, and tracking, please review our official
Shipping Policy[Return Policy page].
6. Return & Refund Policy
Our policy allows for returns within 30 days of delivery. To be eligible, items must be unused, unworn, and in their original condition and packaging.
For the full procedure, conditions, and details on refunds, please review our official Return & Refund Policy [Return Policy page].
7. Intellectual Property
All content on this website, including but not limited to text, graphics, images, logos, product designs, and branding, is the exclusive property of Serena New York and is protected by United States and international copyright and trademark laws.
No part of this site may be copied, reproduced, reverse-engineered, or reused without our express written consent.
8. Limitation of Liability
Serena New York, our directors, employees, or affiliates shall not be liable for any indirect, incidental, special, or consequential damages that result from the use of, or the inability to use, our website or the products purchased from us.
In no event shall our total liability to you for all damages, losses, and causes of action exceed the total purchase price of the product(s) in question.
9. Termination of Service
We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion, including, without limitation, if we believe that customer conduct violates these Terms or applicable law.
10. Changes to Terms of Service
We reserve the right to update, change, or replace any part of these Terms of Service by posting updates on this page. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
11. Contact Information
Questions about these Terms of Service? Please contact us at:
Email: [serenanewyork@gmail.com]