Shipping Policy

Serena New York: Shipping Policy

 

Last Updated: [October 17, 2025]

Thank you for shopping with Serena New York! We are excited to get your order to you. This policy details our shipping process and timelines.

 

Shipping Destination & Cost

 

  • Destination: We currently ship exclusively to addresses within the United States.
  • Cost: We are pleased to offer FREE standard shipping on all orders.

 

Estimated Delivery Timeline

 

Our delivery timeline is divided into two parts: processing and transit.

  1. Order Processing (1–3 Business Days): Please allow 1–3 business days (Monday to Friday) for our team to process, pack, and prepare your order for shipment.

  2. Standard Shipping (5–12 Business Days): After your order has been processed, it will be shipped. Transit time is typically 5–12 business days.

Total Estimated Delivery Time: You can expect to receive your order within 6 to 15 business days from the date of purchase.

 

Our Fulfillment Process

 

To bring you our curated collections, Serena New York partners with an international fulfillment center. All products are shipped from our warehouse in Asia. This allows us to offer unique items, but it does mean our shipping times are longer than domestic shipping.

 

Order Tracking

 

Once your order ships, you will receive a confirmation email with a tracking number. You can use this number to follow your package's journey.

You can also use your tracking number or order number to get updates on our website's tracking page [If you have one, or remove this line].

 

Shipping Carriers

We work with major carriers to ensure your order arrives safely, including:

  • USPS
  • UPS
  • FedEx
  • Canada Post

 

Important Notes

 

  • Business Days: All timelines refer to business days (Monday - Friday) and exclude public holidays and weekends.
  • Estimates Only: All delivery times are estimates. Serena New York is not responsible for delays caused by factors beyond our control, such as customs clearance, weather events, or courier service interruptions.

 

Questions About Your Order?

If you have any questions or concerns about your shipment, please contact our customer service team. We're here to help!

Email: [serenanewyork@gmail.com]